Lancôme Bi-Facil Double-Action Eye Makeup Remover

Product:  Today’s product is Lancôme Bi-Facil Double-Action Eye Makeup Remover.  Does this product do all that it claims?

Overall Rating = 2+ stars2.75 Stars – Okay to Good

Cost:   $15.00 1.7 oz. ($8.82 per fluid ounce)  Price Category:  Expensive

Sold By:  Lancôme; Sephora; Major department stores everywhere

Container:  Plastic bottle with child-proof screw-off lid (push down while turning)

Description:   This is a clear liquid remover for all forms of eye makeup.  According to the manufacturer it is, “Gentle enough for sensitive eyes” and “Ophthalmologist-tested”.  This is not a fragrance-free product and parfum (fragrance) is the third from the last ingredient.

Before I begin the review I must state that I am not now, nor have I ever been, a fan of Lancôme products.  Not because they don’t perform well (they do), but because I don’t support some of their ingredients, especially the high concentration of fragrance and unnecessary chemical additives in their products.  I decided to buy several Lancôme products to review because they have such a cult following.  I wanted to really put them through numerous tests for quality and effectiveness to ascertain what others see in these products that I do not.

Everyone needs a good eye makeup remover that doesn’t burn, sting, and leave an oily film on their eyes.  The Lancôme Bi-Facil Double-Action Eye Makeup Remover is a bi-phase formula.  It contains a lipid layer (oily cleansing layer) and a water layer.  Simply put, this is similar to an oil-and-vinegar salad dressing.  The ingredients will separate when left standing.  You must shake the product well to temporarily combine the ingredients.  When shaken, the liquid will change from two clear liquids to one milky-looking liquid.  Oil and water are not miscible (don’t mix) but can form emulsions when shaken or stirred together.  (Enough for the chemistry lesson.)

Morning Review:  I like to use this product with a sterile fresh cotton swab each time.  A little goes a long way.  This remover does have a very slight oily feel to it, but the consistency is closer to water than oil.  There is a light floral scent.  This remover effectively removes all eye makeup, including waterproof mascara and gel eyeliner.  It does not burn or sting my eyes or make them water, but the fragrance additive makes my nose run.  Personally, I do not want fragrance anywhere on my face, especially my eyes.  The remover is quickly absorbed into the skin and does not leave an oily residue.  I always rinse off any eye makeup remover prior to the application of skin-care and makeup products but you don’t have to rinse this off if you don’t want to.

Morning Rating = 3 stars3 Stars for effectiveness, 2 stars2 Stars for making my nose run = 2+ stars2.5 Stars

Evening Review:  At the end of the day the skin around my eyes does not feel tight or irritated.  This product effectively removes all eye makeup including stubborn and difficult-to-remove products.   My makeup wipes do not find any traces of eye makeup.

Overall Review:  Lancôme Bi-Facil Double-Action Eye Makeup Remover is a very good eye makeup remover for all skin types and is gentle enough for those with contact lenses.  This is not an appropriate product for those with fragrance allergies.   This remover is suitable for both women and men who wear eye makeup.  (Yes, more and more men are wearing eye makeup now.)  My only negative is the fragrance additive.  Also, it is on the more expensive end.  After using it many times, I do not like this remover nearly as well as my usual fragrance-free eye makeup remover which costs less.  (Please see the review for the competitor’s product here.)

I have sensitive eyes and this product does not bother me, but some people are hyper-sensitive and Lancôme does make Effacil, a gentler product, which does not contain the lipid layer.  The primary difference between the two products is that Bi-Facil will remove waterproof mascara or gel eyeliner and Effacil will not.

Lancôme Bi-Facil Double-Action Eye Makeup Remover is suitable for the following skin types:

  • All ethnicities;
  • All ages;
  • All sexes;
  • Dry;
  • Sensitive (not if your sensitivity is fragrances);
  • Consistent;
  • Oily;
  • Combination.


Morning Rating = 2+ stars2.5 Stars;

Evening Rating = 2+ stars2.5 Stars;

Average from Other Testers = 4 stars4 Stars;

Value Rating = 2 stars2 Stars;

Overall Rating = 2+ stars2.75 Stars – Okay to Good.  (Please review the About 365 Cosmetic Reviews page for the rating info.)

Lancôme Bi-Facil Double-Action Eye Makeup Remover

Ingredients:  Water, Cyclopentasiloxane, Isohexadecane, Sodium Chloride, Poloxamer 184, Hexylene Glycol, Dipotassium Phosphate, Benzyl Alochol, Potassium Phosphate, Quaternium-15, Benzalkonium Chloride, Parfum, Citronellol, Geraniol.

 Important:  Please read our full Disclaimer before using this or any product.